Customer Testimonials
This was my second visit for an oil change. I was pleasantly surprised with a video detailing the services done and recommended. Then, Chance came over to discuss the video content. I also received an appointment quickly. Thanks for a job well done Chance and Five Star Albany!
Chance Bennett the service advisor handling my visiy was excellent and addressed all of my concerns.
Cassidy and the staff were amazing in making me feel welcomed and a appreciated customer. Five ⭐⭐⭐⭐⭐'s to Cassidy
They did a good job as far as servicing my car but sales department is trash.
Very personal and customer awareness and I really take care of you and when the job was completed everything was 100%
I initially went for an oil change. I usually go quick service place but had been smelling a burning smell that concerned me. I asked to have them check for leaks. A leak was found and repaired. Chance kept informed and was very professional.
My truck looked brand new. The estimate was reasonable. The estimate was quoted to me in a timely manner. I was updated about the progress of my repair.
They were amazing. Great customer service. I love my new ride. I will most definitely be back in the future
They helped to find a correct vehicle. Good service from all employees that I dealt with.
I have to be honest. The morale of the service department is low. Some staff is very unfriendly. My car needed some mechanical work. As far as the job that was completed they overall did an outstanding job. I have a 2018 dodge challenger and thanks to them it runs like a new car. Chance was very professional. He stayed in contact with me and was very informative about my vehicle. I highly recommend for mechanical services , but it would be nice to feel more welcoming when entering the service department.
We drove 1.5 hours to this dealership to purchase a vehicle we were told was available. Once we arrived, the story kept changing.
First, we were told the car had a recall but that we could “wait” for a fix. They said we could put a deposit on the vehicle to hold it. Later, that changed to they cannot sell the vehicle at all due to an open recall with no remedy something that was never disclosed before we made the drive. So why ask for a deposit? This vehicle was never legally sellable, yet we weren’t told until we ... Read More DealerRater - Dec 20, 2025
Wonderful service and great job and work on my vehicle. It was clean as well!
Very welcoming. Every sales representative greeted us and offered to help us out. Finance got us approved and out in no time.
They have a slways been helpful and done a great job. I have used their body shop to make repairs after an accident and their service center for mechanical repairs.
They had to repair the wire harness in my dodge truck . They did a great job. I highly recommend them.
I was wrong about the dealership they knew what they were talking about and will apologize to Service rep Ms. Toni Bass tomorrow 07/31/25
Trevino was great and very helpful in finding the vehicle that I was looking for.
I would like to sincerely thank the service department for all of the hard work they did to do a major disassembly on the engine and transmission under warranty to find and repair a one-in-a-million factory defect that had been causing an oil leak on my wife's Jeep. Although the repair took a while, my service advisor (Chance) called me several times to keep me updated on the progress.
I am writing to express my concerns regarding my recent repair experience at Albany Chrysler Dodge Jeep Ram (ACDJR) and the unresolved issues with my vehicle.
On January 2, I brought my Jeep to ACDJR to address a concerning noise. As my vehicle is under warranty, I contacted the warranty company and initiated a claim. Unfortunately, the repair process was prolonged, and my rental car coverage under the warranty expired. The warranty company attributed the delay to communication issues with ACDJR.
When I reached out to ACDJR about the situation, they initially placed blame on the warranty company. However, after explaining ... Read More DealerRater - Feb 4, 2025
Staff professional and friendly. Answer all concerns regarding the purchase process. Follow up even after purchase to make sure I was happy with choice of purchase.
Caleb is your Guy! He is your go to if you’re looking for a great experience from beginning to end with your purchase.hands down!
Caleb was GREAT he’s literally the best. He made my car buying process so easy
I purchased 2 Dodge Challengers and have been sending ups to the dealership. My Experience was great and will be sending them more business. Thank you so much my wife and mom loves there vehicles, Thanks David Osteen
I want to thank you Mr.proctor Johnston for helping me with a brand new 2024 Hyundai Elantra your service was amazing outstanding and customer service was very nice and I appreciate every step of the process thank you again
Great experience with the salesman and the financial person as well. Every one was very courteous and professional.
Brought my truck in for service lights on and to get it detailed, prior to me selling the truck, they told me they had the abs module in stock and my truck would be finished the following Tuesday and that Tuesday i called to check on it and they said they had to order the abs module and told me Chrysler Corp. Would only allow the dealers to order 1 abs module at a time so when it finally got done they called and said it was ready, so I picked it up and everything was fine except the detail was ... Read More DealerRater - Apr 3, 2024
Everyone was very nice, I had a very good experience. Proctor and Amir were great to work with. So glad I came to Five Star! Loving my Tucson!
I recently purchased a Jeep Gladiator and I have to say, my experience with the dealership was great! If you are looking for a vehicle and visit Five Star Albany Dodge Jeep Ram, ask for Caleb. He is one of the best salesmen I have ever dealt with!
I was satisfied with my service I was able to bring my vehicle back after a week when a small problem occured and the dealership fixed it
I began my purchase experience online. After more than a week of cybershopping, I settled on 5-Star Albany Hyundai! The salesperson, Kiersten Williams, was super professional and committed throughout. She was supported by sales management--John Holloway--who went so far as to open up an hour early to accommodate our traveling schedule and did everything possible to ensure a smooth purchasing process. Finally, the out-the-door cost negotiating was the most efficient and virtually painfree I've ever experienced. Finance officer, Amir Carter, conducted what I consider the most difficult & taxing segment of the car buying experience flawlessly. He presented credibly ... Read More DealerRater - Dec 26, 2023
I purchased a car online. The add said runs and drives as it should. As is I can take it if runs and drives as it should. But when I got the car the very first time I drive it the transmission slipping second to third gear. The check engine light was on also for the catalytic converter. Also the dealership didn't send me the tag and registration. I reminded them before the car was picked up to have the tag, and they said ok. The day the car arrived no tag. I called when I didn't get ... Read More DealerRater - Dec 12, 2023
Joseph Marshall is the best car salesman I could ask for got me out in good time.
Terrible service department. Made a service appointment to be told it would be 7-10 days before they could diagnose the problem. No vehicles available for loan while waiting for warranty work to be done.
Ms.Marian Harris went above and beyond, she was very considerate, helpful and also took time to make sure I got what I needed pertaining to a vehicle! This was one of the best experiences I’ve ever had with any dealership and I would highly recommend anyone to go. She didn’t treat me as a customer she treated me as family and that spoke volumes to me as a customer. Great personality, honest and wonderful salesperson!
Amazing customer service! John Holloway was great to work with. He made the entire process go smoothly from start to finish! I would highly recommend Five Star in Albany, GA to anyone!
Absolutely love the truck I purchased as my first RAM ever! My Sales professional John Holloway was great to work with as well as Amir for speedy service and delivery.
This team is great! Marian was amazing.! From start to finish she really worked hard at getting the right vehicle for me at the right price. Thanks !
They were very professional especially the sales lady I dealt with.Mrs.Marian was very nice and professional with me.I would definitely recommend Five Star in Albany,Ga.Thanks 🙏👍👍👍👍
Bryan Holmes was an awesome salesman. We had a rough start, not finding anything that I wanted. In the end, we found the perfect vehicle for me. Bryan worked hard for that sale. Through it all, he was very professional and thoughtful, Great job Bryan. I would definitely use him again.
Great customer service! No unprofessional competition for customers. Cars placed perfect on lot. No tight places to get between vehicles.. All employees were very friendly.. Clean restrooms... Could use cubicles around salesmen desk.. But not a Must...
Great staff! Very helpful! I've purchased 2 vehicles through them and both were easy experiences.
Caleb was incredibly helpful through the entire process. The customer service was outstanding and I would highly recommend others to this dealership.
We had a wonderful experience and purchased an awesome vehicle! Everyone went above and beyond during the process. Thanks so much!
Coryn and Devon Cooper are AWESOME! Best dealership experience I've ever had! Very accommodating and personable.
Joe Marshall, aka, The Big Tuna, was the most patient Sales Pro we have ever worked with. He never pushed. He was respectful, patient, listened and cared about what we wanted. He spent quite a bit of time with us as we changed our minds from our initial inquiry when we realized it just didn't meet our needs. He definitely was a pleasure to work with.
Coryn did a great job showing us different Jeep models and the advantages of each one. She also helped us get the Jeep that day and setup our different accounts! We enjoyed the day and the experience!
She was a good help with me preaching my car with a good experience she taught me through everything I would recommend her to anybody
Service was great salesman Truvino Sims was awesome would recommend him to family and friends when looking to purchase a automobile.
Customer service was amazing. John the salesman was outstanding, knowledgeable and understanding. I would work with him again.
Brought my Truck in to get a sensor repaired( Watched Youtube only takes around 3o minutes to 1 hr.. Also had a bolt that needed to be tightened as the seat made a popping noise. They said right off the bat. 7 days just to diagnose the problem. There is a light on the dash. They plugged in and got the error code that day. Its been 13 days..9 Business days. No call. I had to call them. This is the worst dealership in the Entire US. This is, they said it was policy. Thats policy for the entire US. Here's my ... Read More DealerRater - Feb 13, 2023
I would like to thank our salesman, Devontae Beals for his excellent customer service and letting us know everything from start to finish about the vehicle we were inquiring on. If we had questions, he didnt hesitate to answer and also explain how things worked with the vehicle. I will be recomending and refering friends and family that are looking for a vechile to him. You're an excellent salesman Devontae. Thank you so much for everything. 😊 We had the best experience at Albany Chrysler Jeep Ram.
The most awesome salesman as well as financial dept!! I recommend you shop there for your next new or used vehicle. Be sure to ask for Bryan Holmes. He is a pleasure to deal with!!!
We bought a 2015 dodge journy drove it two days the Bluetooth module went out from day one when we left lot. It was 1136 to replace. Than looking car over more it has been repaired on the passenger door and has some rust coming thru too. I will not be buy from here ever again.
I worked with Glendetta Hicks for the purchase of my car and she has the best customer service I have ever experienced. She has great customer service, communication and very knowledgeable!
I have bought 3 cars from here and just love the service I get from the sales dept. Ms. Harris was great as if she had nothing else to do for the day but help me. Told me everything I wanted to know about my new truck. Thank you i will be back again
Awesome service, Always smooth experience and they always keep me informed as to what is going on. Never waited a long period of time to pick up my Jeep.
Kiersten at Albany Chrysler Dodge Jeep Ram is the best. She is easy to talk with and very knowledgeable. Kiersten gave me great insight and very informative on helping close a deal. She was on it since the first day we spoke and took charge on what to do to help me! Great saleswoman and I will continue to work with her. Thank you Kiersten Great meeting you!
Lewis and Jeff did a great job with getting the Jeep I wanted from another dealership. They replied quickly on text and always kept me updated on what was going on.
The salesperson was very accommodating. She went above and beyond to make sure I got exactly what I was looking and I am very appreciative.
Service was a 10+ and service tech very professional. Took very good care of my Jeep!!!! thank you for awesome service. Very clean place to go.
Great Customer Service!!!!!!!!! I was well informed about my vehicle throughout my visit. Work performed in a timely manner!!!! I would gladly recommend 5 Star Chrysler to friends and relatives!!!
Very friendly and professional staff which made my experience in buying a car so much easier...Courtney and Andre took their time, did not make me feel any pressure
I am very impressed with the excellent service I received. Great customer care! You can sure tell it is under new management! These hard working people go the extra mile to serve you! It was the first time I had such great customer service with this place. When I told Rebakah how impressed I was with her customer service compared to the only 2 other times I came to service my car she explained that it was under new management and boy can you tell.
My first experience in the service department since I purchase my car was nothing but awesome.. Everybody was so helpful and friendly..I was in and out in not time.
My experience at this point has been good. Rebekah is very professional and friendly as well as other staff. I was starting to get a little upset it was taking several days to get me a loaner car, but Rebekah came through just before my blood pressure peeked. Lol So now they are trying see why my Jeep tail light just come on randomly at odd times day or night. Hope the guys in the back have good luck figuring that one out. Thanks Rebekah and Five Star of Albany
I so appreciate Jessie he worked hard and didn't give up until i was happy and driving away in my brand new 2020 Dodge Journey. Thank you so much.
Very helpful and professional. They made sure I understood everything clearly. They kept in constant contact with me and were very timely with the service.
Great Friendly transaction from sales to the manager, and finance made this a smooth transaction. Excellent customer service. They went out of there way to drop off the vehicle half way, and replaced a tire that had a nail in the sidewall upon delivery.
My experience was fine. Front desk staff were friendly and professional. Service began on my vehicle soon after I arrived and job description was completed; car was ready in less time expected. I was told the recall work could take a few hours; thankfully only took two.
Very nice and and answered all my questions to the best of their knowledge. They even told me if I had any more questions after I left just give them a call back and they would be more than happy to answer them. Which I thought was very nice...
My experience was awesome and Rebeca was friendly and professional with me as well as other customers that she served. It was absolutely gratifying for Gary Huffman to speak and acknowledge me and others while me waited!!!
The process was short simple to the point. Jeff minor sold me the car it was a good over all experience thanks for selling me a car
Customer service rep was very friendly and courteous. Did not have to wait long. The price was average. Would recommend to others. The representative was Rebecca
Friendly and great customer service. Really appreciated the work they did on my Jeep. The price is a little high but worth it. Great job
Ms. Hicks did a great job, she explain what the company did and how the company handle things and was listen very well to me.
The service that I received was excellent. The service advisor is very good with her customers. Thank you for all that you do. It’s appreciated.
Great service. The service lady was professional and made sure I was out the department in a timely manner. Service lady made sure I was satisfied.
Great service and great team. The service department made sure I was updated on all service needs and I was in and out in a good time.
I was having problems with my a/c not cooling continuously.Within a few hours tech had traced down problem and I got my jeep back with a/c cooling properly the next day.
The service was faster than I expected for warranty work and the staff were completely professional in all their interaction. I would definitely use their service department again.
It was good and mrs Rebecca was very nice and she help me all she and helped me with discount and they serve did a good job
Customer service was excellent- I was kept informed about all the worked required and pricing. The mechanic work was excellent and I would recommend to others.
I brought my daughter's avenger in because her windshield wipers was malfunctioning. Rebecca my service person was friendly and respectful of my time. She touched bases with me due to the length of time my car was there. I would come back again.
Mrs. Harris gave us great advice which lead to a rewarding experience. We were able to test drive the vehicle with limited wait time. The employees made me feel welcome and that my business was important.
Every one was very helpful and I’m very pleased with my new car! Y’all have a very good crew working there. This is my 2nd car I’ve purchased from here.
I thank her for the advice that she gave me about what was happening with my car. She was really concerned about my problem. She made me trust .
Rebekah gave personalizes service with a servants heart!!!! I tell all of my friends to go to five Star Dosge Jeep and Ram in Albany!!!!! Thank you Rebekka!!!!🤩
The service department is awesome. The customer service front desk is extremely courteous and willing to help in anything that is requested and needed. Good job.
Quaid and Jai did a very good job on my car and was very nice and had amazing customer service. Everyone did a great job.
It was a great experience. I would recommend anyone to use you all services. The diagnostic was everything I needed to know to get my vehicle back on the road.
I had a great experience overall, employees were very friendly and made me feel comfortable. I was able to drop my vehicle off and recieved a call when it was done as promised
Marian was very friendly and helpful. She was professional and gave great advice. Will tell my friend and family to come see her. Thank you also
I appreciate the professionalism that Rebecca exhibited. She maintained communication with me to inform of the status of my vehicle. I was pleased with my visited and the timeframe my vehicle was ready.
My service experience was top notch. Anthony was very friendly and helpful. The services provided were quick and efficient. I recommend this service department to all customers.
Great service if I had to rate my service provider Rebekah Johanna I would rate her 10/10 and would definitely recommend her to others, I will be coming here from now on.
When they say 5 Star, they mean it! Jeff Ery Williams worked with me to make sure I got the Hyundai car I wanted, at an amazing price. The service was excellent and I will be referring more people to this dealership.
The time spent while waiting was comfortable. I was treated with respect. The receptionist was polite. The service appears to be done well and no problems detected at this time..
Rebekah showed great customer service, care, and concern.. Her customer service rate was a 10! I will surely be returning for all my car needs!
The service was good. They were a lil late with diagnostic results to fix. The experience was good. No major issues were observed. I will come back.
The service was prompt and professional. The staff was helpful and made sure that I got the best value for the service that I opted for. I would recommend their services and will continue to use their services.